Return Policy

At Mucha Chispa, we offer the option to cancel and receive a refund for reservations under the following conditions:

• Cancellation Deadline

  Cancellations must be made at least 48 hours before the reserved date and time to be eligible for a refund. Cancellation requests made outside this period will not be refundable.

• Cancellation Method

  To process the cancellation and corresponding refund, it is essential to contact our establishment directly via a phone call. Cancellations made through other channels, such as emails or social media, will not be accepted.

• Modifications

  No changes or date modifications are allowed after a reservation has been completed. Any modification requires a prior cancellation request and will be subject to our Refund Policy.

• Refund

  Once the cancellation has been confirmed by phone within the established deadline, the refund will be processed within 30 business days, using the original payment method.

  Important Note: All cancellations are subject to a 10% retention of the total reservation amount, which will not be refundable.

To make a cancellation, please call Mucha Chispa's contact number listed on our website or in your reservation confirmation.

Thank you for your understanding and cooperation.