Cancellations must be made at least 48 hours before the reserved date and time to be eligible for a refund. Cancellation requests made outside this period will not be refundable.
To process the cancellation and corresponding refund, it is essential to contact our establishment directly via a phone call. Cancellations made through other channels, such as emails or social media, will not be accepted.
Once the cancellation has been confirmed by phone within the established deadline, the refund will be processed within 5 to 10 business days, using the original payment method.
Important Note: All cancellations are subject to a 10% retention of the total reservation amount, which will not be refundable.
To make a cancellation, please call Mucha Chispa's contact number listed on our website or in your reservation confirmation.
Thank you for your understanding and cooperation.