By completing your reservation you are accepting our return policy

We will send you an email with all the details. If for any reason you do not receive the confirmation email and the charge has been made, don’t worry—your booking is completed. Please remember to check your spam folder.

• Cancellation Deadline

  Cancellations must be made at least 48 hours before the reserved date and time to be eligible for a refund. Cancellation requests made outside this period will not be refundable.

• Cancellation Method

  To process the cancellation and corresponding refund, it is essential to contact our establishment directly via a phone call. Cancellations made through other channels, such as emails or social media, will not be accepted.

• Modifications

  No changes or date modifications are allowed after a reservation has been completed. Any modification requires a prior cancellation request and will be subject to our Refund Policy.

• Refund

  Once the cancellation has been confirmed by phone within the established deadline, the refund will be processed within 30 business days, using the original payment method.

  Important Note: All cancellations are subject to a 10% retention of the total reservation amount, which will not be refundable.

To make a cancellation, please call Mucha Chispa's contact number listed on our website or in your reservation confirmation.

Thank you for your understanding and cooperation.